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Customer Satisfaction

We want to make sure you are 100% happy

At Omelda, customer satisfaction is highly important to us. We always make sure that you are 100% happy with your jewelleries and we will do everything we can to ensure you are satisfied.

100% Quality Guarantee

If you are not 100% satisfied with your purchase please contact us or email us directly at and our customer service team will be there to assist you.

SSL Secure Checkout

Whenever you shop on our website you will always see the padlock symbol in the address bar. This means that all of your payment information and your personal details exchanged between our web server and your browser are fully protected and remain private.

Money-Back Guarantee

If you are not satisfied with your order we guarantee to give you your money back within 10 days of you receiving your item. Please contact us for more details on how to return your item for an exchange or refund.

On-time Delivery

On-time Delivery starts the moment we has shipped out the product. If you have purchased anything on from us, but didn’t receive it within our guaranteed delivery time, you can get a full refund.